Frequently Asked Questions
Can't find what you're looking for, feel free to email us and our team will get back to you as soon as possible!
Learn more about Imperium!
At Imperium Spa Covers, we craft luxury hot tub covers built for four-season protection, energy efficiency, and lasting style. Whether you’re ordering a ready-to-ship lid or a custom-made cover, we want you to feel confident in your choice. Below, we’ve answered some of the most frequently asked questions about our products, including how to measure your spa, care tips, materials, shipping, warranty, and more.
Can’t find what you’re looking for? Our team is always here to help — contact us anytime at support@imperiumcovers.com.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.